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​Deposit Policy

When is a deposit required?

     -  Deposits are required for all boarding reservations that fall on major holidays/holiday weekends).  Deposit amount will be 50% of booked reservation.

          New Year's Day - January 1

                    (New Years Eve: 7am-12pm, New Years Day: Reception Closed)

          President's Day - 19 February

          Easter Weekend/Spring Break - 29 March - 7 April 

          Memorial Day - Last Monday in May

          Independence Day - July 4 (Reception Closed)

          Labor Day - First Monday in September          

          Thanksgiving Day - 4th Thursday in November 

                    (Reception Closed 28 and 29 November)

          Christmas Day - December 25 

                    (Christmas Eve: 7am-12pm, Christmas Day: Reception Closed)

     - And for any first-time clients making reservations in standard accommodations.  New clients reserving luxury staterooms will owe a 50% deposit.  New clients reserving standard accommodations will owe a $30 per animal deposit.


How quickly must a deposit be paid?

- Deposits must be paid within 48 hours of making reservation or it will be automatically cancelled.

How can deposits be paid?

     - Deposits can be paid through the customer portal accessible through this website or over the phone by calling 757-251-0669.

What is the deposit refund policy?

     - Reservations can be cancelled and deposits refunded to bank account if cancelled more than 7 days prior (new customers deposits) or 14 days prior (major holidays/holiday weekends listed above)

     - Reservations cancelled after the cut-off mark will forfeit the deposit.

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